THE EFFECT OF PERFORMANCE APPRAISAL ON EMPLOYEES’ PRODUCTIVITY IN THE PUBLIC SECTOR

THE EFFECT OF PERFORMANCE APPRAISAL ON EMPLOYEES’ PRODUCTIVITY IN THE PUBLIC SECTOR

Abstract

This study is delved into the effect of performance appraisal on employees’ productivity in the public sector using The Nigerian Custom Service as a case study. Performance appraisal helps to ensure that organizational members possess the knowledge and skills they need to perform their jobs effectively, take on new responsibilities, and adapt to changing conditions. It is also believed those performance appraisals identifies the weakness of employees and sport the areas which development efforts are needed in the organization.

This study is carried out with duly valued questionnaires which were used as instrument to collect primary data from 120 respondents for statistical analysis. The result of data were analyzed with simple percentage, bar chart and frequency distribution while the stated hypotheses were tested using Pearson Moment Correlation (PPMC) statistical tool to test the four (4) hypotheses formulated. The result of the four hypotheses tested indicates that: there is high positive relationship between performance appraisal and employees’ productivity in Nigeria Custom Service, there is no problem that hampers the use of performance appraisal in Nigerian Custom Service.

Based on the findings of this research, it revealed that performance appraisal improves the employees’ performance. Some vital recommendations were made which are put forward based on the findings and conclusion of this research that performance appraisal should be up- to-date with new process or technology and methods because new studies and researches enhanced learning methods, identification of performance appraisal needs to be done more professionally in conjunction with line manager as well as individual involved together with the human resources manager. Also a basic for motivating through equity and development rewards should be provided as this will lead to commitment and improved performance. It concluded that performance appraisal is a tool for identification of deficiencies which point out the weaknesses of employees and spot the areas where development efforts are needed in the organization.

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